Difficult Conversations via Email

Summary

Email and messaging are central tools for communication but emotions can be lost. How can you have a difficult conversation using email only? In this powerful episode Vic Strachen shares a deeply personal experience and offers guidance on how, if you need to, you can write emails that send a difficult message with sensitivity. 

 

Chris Webber

The most valuable conversation your team will have this year is the one they’re avoiding right now.

My clients are smart, experienced commercial leaders who want their teams to be more effective, more dynamic and achieve more. But even the best teams avoid difficult conversations, and that costs margin, deals and performance. That’s why they turn to me.

I give teams the confidence to have those conversations, to negotiate well, build lasting relationships, make an impact in meetings and find a commercial advantage in competitive markets. The result is teams that perform at an elite level and keep growing year after year.

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Keywords

Empathy, trust, team management, difficult conversations, coaching, partnership, email, relationships

Key  topics

• Difficult conversations with clients 
• Email as a medium for communication 
• Empathy
• Structure of a difficult conversation 

Vic Strachen  

Vic Strachen Linkedin