Get the Elephant Out of the Room: Outsmart Difficult People at Work

How to Do Hard Things at Work

Challenging situations are easy to avoid because we can deflect them to other people. But the people we really admire and the moments we are truly proud of are the ones who take personal accountability for doing hard things. 
In this episode I talk about what is required to take personal accountability for tough moments and share some lessons we have heard from previous guests. 
More About Chris Webber
Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. 
He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. 
Ways to Stay Informed
Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work
For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel
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Solving an Unsolvable Customer Problem

Great salespeople turn doubters into advocates. In this episode, we learn how it can be done under incredibly challenging circumstances.
How can you build trust with a customer who thinks you are exploiting them over price because they have no other options? 
That is what Anthony Carter was able to do, despite being unable to cut the price. 
He was faced with an angry customer, desperate to get a better deal and who's ego and status was threatened. 
He was patient, empathetic and demonstrated vulnerability to turn this angry customer into a long term partner who delivered sustained value to the business. 
Listen to find out how.
Anthony Carter is an established sales leader currently building a team ahead of an exciting launch. His vision is a team of commercial people who can unlock difficult markets and solve customer problems. He joins us to talk about his experience of creating strong relationships and how deeper understanding and empathy can deliver opportunities for everyone. 
More About Chris Webber
Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. 
He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. 
Ways to Stay Informed
Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work
For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel
Receive the Email Newsletter⁠⁠⁠

How to Drive Loyalty Even in Commodity Sales

How can you build powerful partnerships and drive loyalty in markets where prices should dominate?
Michael Lange is a Sales Leader who has excelled in selling commodities for decades. 
How?
He finds value based on true needs, not just costs. Then he is relentless in ensuring his teams deliver excellence. 
In this episode he shares his insights, wisdom and experience in sales and lets us in on the secret to sustained success when the products are the same. 
More About Chris Webber
Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. 
He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. 
Ways to Stay Informed
Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work
For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel
Receive the Email Newsletter⁠⁠⁠

Surviving a Parental v Adult Onslaught

How to cope when a colleague shouts at you and becomes parental! 
In this episode I talk to Mary Gregory who shares her experience from the past. 
The lesson is that timing matters, but also that you need to respond with intention, not emotionally. 
The patience to allow them to vent and to allow them to exhaust the emotion is a great start. It is important to let them feel heard, but not to allow them to win. 
We discuss the mechanism of Transactional Analysis and how power can affect culture, with some very interesting currency! 
Mary talks about how meeting rooms can be used as a power lever.
Mary Gregory is an award winning Executive Coach and author of the book Ego:Get Over Yourself & Lead. 
She works with senior leaders who want to lead with authenticity, navigate complexity with clarity, and grow real, grounded confidence. Much of her work focuses on supporting women and those navigating systemic barriers, but she also coaches male leaders committed to conscious, inclusive leadership.
Follow Mary Gregory on LinkedIn
Chris Webber - Founder Foxleigh Commercial Performance
Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Buy my book - Get the Elephant Out of the Room. Outsmart Difficult People at Work
www.gettheelephantout.com
For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel
I share my experiences and insights into various profiles of difficult people at work. Through stories and my personal experiences, I explain how you can achieve success despite them. 
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The Importance of Grit

Paula Tully is dedicated to creating leaders with intention, but her journey of success is an inspiring one littered with grit and vision.
In this episode we discuss the 6 “C’s” that form the heart of her coaching, but we delve into some of the toughest times in her life and share how Paula’s grit and optimism fuelled her through some very tough moments and set her on the path to today. Now she shares her wisdom with others and her focus on happiness and the dance of life is an inspirational message to her dozens of senior clients.”
 
More information about Paula:
Website : https://escentia.co.uk/
LinkedIn: https://www.linkedin.com/in/paula-tully-18367313/
More About Chris Webber
Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. 
He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. 
Ways to Stay Informed
Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work
For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel
Receive the Email Newsletter⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Difficult Performance Management Discussions.

Performance Management. Every leader's responsibility, but not everyone can retain difficult people. Most destroy the motivation of the whole team and their own reputation by mishandling sensitive conversations. 
In this episode, I talk to Jose Aguilar about his experiences living and working in different cultures and how he managed a very difficult conversation with a team member who was no longer delivering up to standards. 
More About Chris Webber
Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work. 
He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches. 
Ways to Stay Informed
Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Buy the book - Get the Elephant Out of the Room. Outsmart Difficult People at Work
For exclusive content and behind the scenes insight and commentaries follow the WhatsApp Channel
Receive the Email Newsletter⁠⁠⁠
 

Get The Elephant Out Of The Room Book Launch Event

We invited an audience to join us at The Orchard for the launch of my book. In this episode, listen to an exclusive reading of an extract and hear an interview with me, Chris, talking about writing the book and answering audience questions about difficult people at work. 

Coping With Early Promotion

Early promotion in a career is not always a blessing. When you are young, self-doubt creeps in, and you have to deal with difficult conversations with colleagues and team members. 
In this honest conversation, Helen shares her lessons, and we discuss imposter syndrome, trust, self-confidence and courage. 

Strategic Advice for Digital Doubters

 
 
In this special episode I invited an especially chosen panel to discuss the challenges of excellence in digital sales and marketing.
 
We explore what brands get wrong when trying to sell direct to consumers, we discuss the value of third party sellers and retail partners and we offer our advice for executives debating the importance of digital channels in their growth plans.
Panel members:
Iana VolshmidKelli PeterDavid WilliamsAlex WalkerDavid RoyaleJim Chetwode
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
 
If you have to deal with difficult people at work then you should subscribe to my newsletter. 
 
Every 2 weeks, I send an email directly to the inbox of thousands of people with insights, advice and actions that are usually reserved for paying clients. 
 
I unpick the behaviours of various difficult people, explain their motives and offer tips to help people like you to deliver more and gain a commercial edge. 
 
Subscribe here to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠receive the Foxleigh Newsletter.

When Leadership Let Us Down

With AI knowledge loses value and we instead need people who are incredible collaborators, can solve problems and influence. 
 
Unless we educate them we will not get them, but as the value of hourly charging reduces we have the chance to build magnificent development apprenticeship schemes. 
 
In this episode I explan why we need to avoid becoming difficult people blocking the learning we need for the next generation who will deliver results for our businesses. 
 
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Chris on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
 
If you have to deal with difficult people at work then you should subscribe to my newsletter. 
 
Every 2 weeks, I send an email directly to the inbox of thousands of people with insights, advice and actions that are usually reserved for paying clients. 
 
I unpick the behaviours of various difficult people, explain their motives and offer tips to help people like you to deliver more and gain a commercial edge. 
 
Subscribe here to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠receive the Foxleigh Newsletter.