Get the Elephant Out of the Room: Outsmart Difficult People at Work

Dealing With Disrespect

We hate to feel disrespected, our ego cannot stand it. But what about when we accidentally disrespect others?In this episode I explore the concept of respect and how we can offend people through small actions and distractions.I explain how to avoid the pitfalls and help you to understand why you might be feeling disrespected by people around you.⁠⁠Follow Chris on LinkedIn⁠Every 2 weeks I publish a newsletter to the community to share stories, insight and advice to help you understand the various challenges of difficult people and how you can succeed. Join the community by following the link below and sharing your email details with us.⁠Receive my Newsletter⁠

Who are Difficult People?

In this episode I describe 4 aspects of difficult people. Ego, Skill versus Will, Imbalance of Results & Relationships and a Clash of Intentions.  We explore what they are and how they create tensions and how we can engineer difficult people around us if we fail to take time to understand why they are doing what they are doing.  ⁠Follow Chris on LinkedInEvery 2 weeks I publish a newsletter to the community to share stories, insight and advice to help you understand the various challenges of difficult people and how you can succeed. Join the community by following the link below and sharing your email details with us.Receive my Newsletter

If I was being dishonest, this is what I would do...

Nobody likes being dishonest and lying, so we give away clues in our communications.
If you are aware then you can protect yourself.
Listen and pay attention, plus ask the right questions and you can be in charge
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠
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If I wanted to control your weekend I would...

Buyers send demands on Friday, with the instruction to send a proposal which puts pressure on your weekend and get you thinking about work.
That way, they become a bigger force in your mind and seem more powerful than they really are.
Don't get drawn in
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠
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If I wanted you to slash your price...

If I wanted you to slash your price this is what I would do...
Decisions are emotional and making others feel uncomfortable is a key buyer tactic to cut costs.
Making suppliers feel they are unfair, unreasonable, especially in industries like health can work very well.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠
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Communication with Power for Leaders

Leadership is about people and to influence people you need to be able to listen and communicate with confidence.
In this episode we talk with Stacey Hanke about how.
We discuss understanding your personal impact and the importance of watching yourself on video to see how you communicate through your audience eyes.
Stacey shares her insights in the power of consistency and your personal brand
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠
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Stacey Hanke is a leading expert in communication and influence. For over 20 years, she has empowered Fortune 500 leaders and teams to elevate their communication skills to build the trust and credibility needed to influence action. In addition to being a Hall of Fame speaker, executive coach, and business leader, Stacey is the author of three books. Her latest book, Influence Elevated, provides leaders with skills to manage employees and increase accountability in a hybrid work environment. Stacey is here to share insights on improving our ability to influence and inspire, Monday to Monday®.
 
Website: www.staceyhanke.com
 
Ordering Link: https://amzn.to/4drMy0A
 
Social Media Links and Handles: 
 
LinkedIn: staceyhanke
Facebook: @staceyhankeinc
Instagram: @staceyhankeinc
YouTube: StaceyHanke
X: @staceyhankeinc

How Buyers Build Power Over Suppliers

If I worked in procurement and I wanted to build power I would....
In this series we share insights into how difficult customers behave. Here I share insights into procurement and the way they create leverage and power over purchasing and decision making.

Lead First; Location Second - The First & Last Rule in Remote Working

We are entering a revolution in work, the first major changes in 100 years.
Not since the days of the introduction of the 5 day week and the 9-5 workday have we seen so much turmoil.
Companies are struggling to adapt to remote and hybrid working and managers and businesses are making mistakes.
I wanted to learn more and understand what and how to address these issues so I spoke with Wayne Turmel, one of the leading figures on the subject.
Here is our impassioned conversation with his words of wisdom.
What do you think?
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠⁠
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For almost 30 years, Wayne Turmel has been passionate about how people communicate—or don’t—at work.
He has written 16 books, most recently the Long Distance Leader, Revised Rules for Remarkable Remote Leadership which is in its second edition and is in 7 languages.
He is the Remote Work and Evolving Workplace Subject matter expert for the Kevin Eikenberry group.
Wayne lives in Las Vegas.
https://www.linkedin.com/in/wayneturmel

The Value of a Chief of Staff

What is a chief of staff? What value do they bring to an organisation?
These were questions I put to Maggie Olson. She has spent years developing the role, building it into a key member of business delivery and operations and creating the skills and competencies that deliver excellence.
Her response explained how critical the Chief of Staff can be in delivering the organisations strategy, vision and mission.
Listen to our conversation to hear more about the value it brings to high performance businesses.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠
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Maggie Olson is the Founder of Nova Chief of Staff, the premier and first-of-its-kind destination for Chief of Staff education, certification, and development.
She has 20 years of experience in retail, food and beverage, and technology sectors and has held leadership roles at Nordstrom and T-Mobile. At T-Mobile, Maggie's impressive work led her to become the Chief of Staff to the President of the T-Mobile Business Group.
In this role, she built the Chief of Staff model from the ground up, creating a highly efficient team and establishing an executive back-office structure. supporting the President, SVPs, and over 5,000 employees. She also built a Chief of Staff team, defining all roles, processes, and systems.
Through Nova Chief of Staff, Maggie continues to shape the future of business leadership, providing the tools and resources necessary for Chiefs of Staff to excel in their roles and drive company success.
https://www.linkedin.com/in/maggie-olson-cos/
https://www.novachiefofstaff.com/

Skills Sprint: Play to Your Strengths

I talked to Beth O'Neill and we discussed how we too often focus on negativity.
We need to shift towards a positive mindset and then we have a positive impact on the people and the world around us.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ 
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
⁠⁠⁠⁠⁠⁠www.foxleigh.net⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠Chris Webber | LinkedIn⁠⁠⁠⁠⁠⁠
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Beth O’Neill is a Professional Certified Coach, accredited by the International Coaching Federation and accredited C-me colour profiling facilitator. 
 
Beth offers coaching, training, and facilitation with a focus on helping leaders’ level up with a coaching approach. Be it corporate teams who want to create a coaching culture, or female leaders through Beth’s Women in Leadership programme. 
 
Beth is passionate about coaching as a leadership capability and helping leaders to lead empowered teams with authenticity and confidence.