Get the Elephant Out of the Room: Make Difficult Conversations Easy
In this practical and powerful podcast series, Christopher Webber talks to a variety of people about their experiences with difficult people and shares insights you can use to overcome the challenges they pose and the negativity they create.
He reveals the lessons he has learned through a varied and illustrious career: success at work isn’t about what you say—it’s about how you say it.
More About Chris Webber
Chris is an author, business performance adviser and former sportsman. His mission is to give everyone the confidence they need to overcome the difficult moments at work. He talks about influence, negotiation, inspiring action and performance culture at work.
He delivers 1:1 performance development programmes to executives, leaders and business people who want to raise performance at work. He runs training programmes for groups and offers advice for organisations preparing for key moments such as price changes, negotiations and launches.
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Episodes

Oct 23, 2024
Oct 23, 2024
49 min
Too often we focus on weaknesses. This is damaging to our confidence and to our development.
Beth and I discuss how to be positive and build confidence through a strong mindset and building on strengths.
By engaging with a positive intention we can influence and change the people around us
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Beth O’Neill is a Professional Certified Coach, accredited by the International Coaching Federation and accredited C-me colour profiling facilitator.
Beth offers coaching, training, and facilitation with a focus on helping leaders’ level up with a coaching approach. Be it corporate teams who want to create a coaching culture, or female leaders through Beth’s Women in Leadership programme.
Beth is passionate about coaching as a leadership capability and helping leaders to lead empowered teams with authenticity and confidence.

Oct 16, 2024
Oct 16, 2024
6 min
Who do you talk to when you need support but don't want to look too vulnerable to your colleagues or team members?
A difficult question to answer.
Leadership can be lonely and Tim Kemp is determined to solve this problem through peer coaching.
He wants us to be asked critical questions to help us think again and to find new ways of solving problems.
He wants to nurture curiosity and humility
In this episode I summarise my perspective on our conversation and synthesise my lessons.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Tim has over three decades of experience as a
leadership and management coach, author, program designer and facilitator.
He has a long track record of producing relevant and original content delivered to a broad range of clients across geographies and sectors.
Specific areas of interest and experience include: Leadership and the use of action learning to facilitate change; building cross-cultural and innovative teams; and the transformation of managers to enablers.
Tim Kemp | LinkedIn

Oct 9, 2024
Oct 9, 2024
53 min
Tim Kemp describes the 'loneliness of leadership' beautifully.
Not just in terms of responsibility of decisions, but also in terms of having no one to talk to and get support from.
It is a barrier for development and Tim has set about addressing this through peer coaching and creating spaces where leaders can be asked critical questions.
We explore this topic and discuss the lessons for all of us trying to build supportive networks at work and foster curiosity and humility.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Tim has over three decades of experience as a
leadership and management coach, author, program designer and facilitator.
He has a long track record of producing relevant and original content delivered to a broad range of clients across geographies and sectors.
Specific areas of interest and experience include: Leadership and the use of action learning to facilitate change; building cross-cultural and innovative teams; and the transformation of managers to enablers.
Tim Kemp | LinkedIn
Tim's book on Peer to Peer Coaching: https://amzn.eu/d/fXUsoZN

Oct 2, 2024
Oct 2, 2024
6 min
Practice makes perfect! That is a well known phrase, yet at work too often we don't want to or don't get the chance to practice.
Phil Allen is on a mission to change that and provide teams and managers with safe spaces and real life opportunities to practice difficult conversations.
In this episode I share my key lessons from talking with Phil and the ways you can help your teams get confidence.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Phil is an Occupational Psychologist, passionate about helping people to be better versions of themselves in work
He worked for 25 years in assessment, development and leadership both as a consultant (Capita and PA Consulting) and in-house as Head of Leadership for Travis Perkins
He set up Practice Room Online in 2019 with the recognition that it’s practice that makes the difference in how people perform in the workplace
PRO is like a practice court for conversations, enabling people to practice the conversation they want to get better at in a safe space, with actors who make it real, give feedback no one else gives and coach to improve performance.
Phil Allen | LinkedIn
Practice Room Online – The Professional Growth Platform

Sep 25, 2024
Sep 25, 2024
49 min
There is a difference between the attitude towards training and practice between sports people, musicians and performers; and people in business.
In business, practice is seen as negative, in performance it is essential.
In this episode we discuss how practice can become part and parcel of business and the importance of creating a safe space in which to develop and learn.
Phil sets up practice spaces and programmes that empower teams and leaders to prepare better, predict how conversations will go and to learn to flourish in difficult moments through learning from doing.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Phil is an Occupational Psychologist, passionate about helping people to be better versions of themselves in work
He worked for 25 years in assessment, development and leadership both as a consultant (Capita and PA Consulting) and in-house as Head of Leadership for Travis Perkins
He set up Practice Room Online in 2019 with the recognition that it’s practice that makes the difference in how people perform in the workplace
PRO is like a practice court for conversations, enabling people to practice the conversation they want to get better at in a safe space, with actors who make it real, give feedback no one else gives and coach to improve performance.
Phil Allen | LinkedIn
Practice Room Online – The Professional Growth Platform

Sep 18, 2024
Sep 18, 2024
6 min
Is your business struggling with staff motivation? Are your products and services up to the expectations of customers or is there space for more?
Mayden struggled with these questions and they tore up the rule book and got rid of their managers.
Today they are thriving.
In this episode I share my learning from a conversation with Michelle who set up the coaching framework that they rely on to drive performance and solve business problems.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Prior to joining Mayden, Michele worked for 10 years in international aid before moving to a business development role with an NHS community service provider. After yet another operational restructure, which the NHS is notorious for, Michele became Head of Marketing and PR for that organisation. Michele joined Mayden in 2014 as a freelance marketing contractor but the lure of Mayden's open culture, sense of purpose and fantastic group of colleagues made staying on in a permanent role a no brainer. Within two years of Michele joining, Mayden took a leap of faith to become a company of self managing teams, at which point she retrained as a coach and set up Mayden's internal coaching programme. Michele is a professionally certified Business and Personal Coach and runs both Mayden's coaching and mentoring programmes, as well as working across the business to support colleagues to thrive in a company that organises a little differently.
Michele Rees-Jones, ACC (ICF) | LinkedIn

Sep 11, 2024
Sep 11, 2024
49 min
Mayden made a decision to operate without managers.
They realised that they needed to provide some frameworks for their teams so they created internal coaches.
Since then they have become more efficient, more effective and receive excellent customer feedback.
In addition their staff are all proud to work there.
In this podcast we explore the model with Michele who is the owner of the coaching framework. We discuss how they set business direction and the challenges and opportunities of working without hierarchy.
It is an inspirational episode for anyone seeking to work differently, drive productivity and slash internal complexity.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
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For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Prior to joining Mayden, Michele worked for 10 years in international aid before moving to a business development role with an NHS community service provider. After yet another operational restructure, which the NHS is notorious for, Michele became Head of Marketing and PR for that organisation. Michele joined Mayden in 2014 as a freelance marketing contractor but the lure of Mayden's open culture, sense of purpose and fantastic group of colleagues made staying on in a permanent role a no brainer. Within two years of Michele joining, Mayden took a leap of faith to become a company of self managing teams, at which point she retrained as a coach and set up Mayden's internal coaching programme. Michele is a professionally certified Business and Personal Coach and runs both Mayden's coaching and mentoring programmes, as well as working across the business to support colleagues to thrive in a company that organises a little differently.
Michele Rees-Jones, ACC (ICF) | LinkedIn

Sep 4, 2024
Sep 4, 2024
6 min
We hear complaints about favouritism, silos and politics across business frequently. Yet, few are able to solve these issues
Reciprocal mentoring could be a powerful tool to help.
This episode summarises the conversation with Gilly Shapiro who is helping companies to set up and manage this process.
The idea is simple. Connect people across boundaries such as department, location, hierarchy or status and encourage them to work together, mentoring each other.
The results are excellent and help create trust and build understanding across previously misunderstood relationships
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
-----------------------------------------------------------
For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Gilly is a highly accomplished leadership and organisational
development coach, consultant and researcher, with thirty years of expertise in
complex change, leadership development, diversity and inclusion. She
supports leaders, teams and organisations to improve performance by being more
impactful and productive in their relationships, achieving a
stronger sense of wellbeing, purpose and belonging.
Gilly established Shapiro Consulting, a boutique
consultancy, in 2003 and has since built a global client base spanning multiple
sectors and a consortium of highly experienced and diverse associate partners
across five continents. Prior to this, she led European research projects
focusing on driving innovation through greater employee engagement, diversity
and inclusion.
Gilly is an External Guardian Trustee and Director
of a global employee-owned business and is a faculty member of the International
Gestalt, Organisational Development and Leadership (iGOLD) programme.
Dr. Gillian Shapiro | LinkedIn

Aug 28, 2024
Aug 28, 2024
50 min
Mentoring is a popular system to pass knowledge down through the business, but it is one way and can be seen as old fashioned.
Gilly Shapiro is pioneering a system of reciprocal mentoring, a system where both partners are both mentor and mentee.
She explains how it is done and how with her gentle guidance they have seen it break down business silos and increase trust across the business.
It could be a tool that you can use, if you are struggling to increase connection across your organisation and to break down hierarchy and departmental barriers.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
-----------------------------------------------------------
For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Gilly is a highly accomplished leadership and organisational
development coach, consultant and researcher, with thirty years of expertise in
complex change, leadership development, diversity and inclusion. She
supports leaders, teams and organisations to improve performance by being more
impactful and productive in their relationships, achieving a
stronger sense of wellbeing, purpose and belonging.
Gilly established Shapiro Consulting, a boutique
consultancy, in 2003 and has since built a global client base spanning multiple
sectors and a consortium of highly experienced and diverse associate partners
across five continents. Prior to this, she led European research projects
focusing on driving innovation through greater employee engagement, diversity
and inclusion.
Gilly is an External Guardian Trustee and Director
of a global employee-owned business and is a faculty member of the International
Gestalt, Organisational Development and Leadership (iGOLD) programme.
Dr. Gillian Shapiro | LinkedIn

Aug 21, 2024
Aug 21, 2024
6 min
Coaching is an exploding industry with so many people offering services and indeed using coaches, but is it easy to set up an internal coaching programme?
Not as easy as you think.
As a follow up to the conversation with Harriet Nelson, in this skills sprint I summarise my thinking.
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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM
-----------------------------------------------------------
For more information about Chris Webber and Foxleigh Commercial Performance find us online
www.foxleigh.net
Chris Webber | LinkedIn
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Harriet is an executive coach, facilitator and programme designer. She has multi-sector experience including banking, technology, private equity, insurance,
pharmaceuticals, FMCG, charities and NGOs.
Her clients view her as a trusted partner and her style is calm, thoughtful and authentic. She skilfully blends challenge and support to build a creative and transformative space that enables her clients to learn about themselves and
gain broader insights in order to achieve their goals.
Many clients have worked with her to evolve their leadership, build confidence in demanding situations and discover how they can be at their authentic best, gain systemic insights or as they transition into a new organisation or significantly different role. Outcomes include greater self-awareness and personal impact, clarity on purpose and higher performance.
She is accredited at PCC level with the International Coaching Federation, has an MSc in Occupational Psychology, a BA (Hons) Philosophy and Diplomas in both
Psychology and Coaching. She is an External Tutor with Henley Business School and is a graduate of the Practitioner programme with Coaching Constellations so she approaches her work with a systemic stance.
Harriet (Jarman) Nelson | LinkedIn


